If you'd like to provide us with feedback on our services please use our online form to get in touch, or you can:
Give us a call
- 01382 221609
Catch us online
If something onboard our buses does not meet our usual standards, or you have some criticism that can help serve our customers better and you would like us to respond back, please click here to complete the form with all the details including date, time, service number, and boarding location. If you have any trouble completing the webform, then you can email [email protected]
If, after contacting us, you don’t feel your complaint is resolved, you can contact Bus Users UK to see if they can review your complaint.
Compliments & Praise
If you have been pleased with your journey, and wish to compliment the driver or the service involved, please click here and complete the form with all the details. We will make sure your comments are shared with them.
Conditions of Carriage
You can check out our conditions of carriage here.
Travel centre details
The Travel Centre is open for tickets, timetables and other general inquiries.
Standard opening hours are as follows:
Mondays: 1000 to 1700
Tuesdays: 1200 to 1700
Thursdays: 1200 to 1700
Fridays: 1000 to 1700
Saturdays: 1000 to 1400
For all other queries, please call us or contact us via email to [email protected]