If you'd like to provide us with feedback on our services please use our online form to get in touch, or you can get in touch with our customer service team or on socials. 

We've made it easier than ever for you to get in touch with our customer services team. They’ll now be available seven days a week to help with any queries you have, or information you need.  

Our New Customer Services Team Opening Times

Monday to Friday: 7am – 7pm

Saturday & Sunday: 9am – 5pm

How to Contact Us

Phone: 03330 16 61 62

Email: [email protected]

Catch us online


If something onboard our buses does not meet our usual standards, or you have some criticism that can help serve our customers better and you would like us to respond back, please click here to complete the form with all the details including date, time, service number, and boarding location. If you have any trouble completing the webform, then you can email [email protected].

If, after contacting us, you don’t feel your complaint is resolved, you can contact Bus Users UK to see if they can review your complaint.

Compliments & Praise

If you have been pleased with your journey, and wish to compliment the driver or the service involved, please click here and complete the form with all the details. We will make sure your comments are shared with them.

Media Enquiries

For media enquiries, including requests for statements and interviews, please contact both the following addresses:

[email protected] 

[email protected]