There's a good chance your question has already been answered so the best place to start is our FAQs. If you still need help, get in touch on social media or contact us below and we'll be sure to take your feedback on board.
Give us a call
- Reception: 01382 201121 (leave a voicemail if unmanned)
- Travel Centre: 07557 753057
- General inquiries: [email protected]
- Compliments and complaints: [email protected]
- Smartcard, app and other ticket inquiries: [email protected]
Catch us online
Follow the link below and you'll find information on:
- Smartcards and more
If something onboard our buses does not meet our usual standards, or you have some criticism that can help serve our customers better, please email us with all the details including date, time, service number, boarding location to [email protected] We will then do our best to rectify the situation.
If, after contacting us, you don’t feel your complaint is resolved, you can:
Contact Bus Users UK to see if they can review your complaint.
Compliments & Praise
If you have been pleased with your journey, and wish to compliment the driver or the service involved, please email us with the details to [email protected] We will make sure your comments are shared with them.
Mondays: 1000 to 1700
Tuesdays: 1200 to 1700
Thursdays: 1200 to 1700
Fridays: 1000 to 1700
Saturdays: 1000 to 1400
The Travel Centre is operating with restrictions due to current Government regulations. Customers will not be allowed to enter the premises, but may collect 'takeaway timetables' and 'takeaway tickets' via the front door facing onto Commercial Street.
And from Monday 14 June 2021, we will be open with the following hours until further notice:
- Mondays: 1000 to 1700
- Tuesdays: 1200 to 1700
- Wednesdays: closed
- Thursdays: 1200 to 1700
- Fridays: 1000 to 1700
- Saturdays: 1000 to 1400
These opening hours are subject to review as demand continues to change with lockdown lifting. Updates will be published when anything changes.
For all other queries, please call us or contact us via email to [email protected]