There's a good chance your question has already been answered so the best place to start is our FAQs. If you still need help, get in touch on social media or contact us below and we'll be sure to take your feedback on board.

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  • Reception: 01382 201121 (leave a voicemail if unmanned)
  • Travel Centre: 07557 753057

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View FAQs


If something onboard our buses does not meet our usual standards, or you have some criticism that can help serve our customers better, please email us with all the details including date, time, service number, boarding location to [email protected] We will then do our best to rectify the situation.

If, after contacting us, you don’t feel your complaint is resolved, you can:

Contact Bus Users UK to see if they can review your complaint.

Compliments & Praise

If you have been pleased with your journey, and wish to compliment the driver or the service involved, please email us with the details to [email protected] We will make sure your comments are shared with them.