If you'd like to provide us with feedback on our services please use our online form to get in touch, or you can:

Give us a call

  • Reception: 01382 201121 (leave a voicemail if unmanned)
  • Travel Centre: 01382 221609

Email us

Catch us online

Complaints

If something onboard our buses does not meet our usual standards, or you have some criticism that can help serve our customers better and you would like us to respond back, please click here to complete the form with all the details including date, time, service number, and boarding location.    We will then do our best to rectify the situation.   Please do not submit this feedback onto any other emails.

If, after contacting us, you don’t feel your complaint is resolved, you can:

Contact Bus Users UK to see if they can review your complaint.

Compliments & Praise

If you have been pleased with your journey, and wish to compliment the driver or the service involved, please click here and complete the form with all the details. We will make sure your comments are shared with them.